• Do I need to pay import tax?
  No. Unlike other online sites selling from outside the USA, we take care of all custom taxes and import duties so that you do not have to worry about any of them. 

• What payment method do you accept?
  We accept Visa, MasterCard, American Express, Discover, JCB, Diner’s Club. We also accept PayPal, Amazon payment, Google G-Pay, Apple Pay, Venmo and Shopify Pay (Shop Pay). 
  
  

• What is the Buy with Amazon option?
  Buy with Amazon allow you to use your Amazon Prime account to get our products. See the video below:  
  

• How secure is your shopping cart?
  Shopify Inc. provides our shopping cart with top security features, including Level 1 PCI CSS Compliant Secure Provider, Visa's Global Compliant Provider List, and Master Card's SDP List.

• Do I need to create an account to order from you?
  No. You can check out as a guest by providing your name and shipping address. You are not required to create an account to order.  

• Does your website keep track of my account, so I know how to repeat my order?
  If you enter an email address when you order, the order information is tracked with your email address.
  
  At any time, you can register on our site with the same email address you used when ordering at https://www.japanesegreenteain.com/account/register. 
  This will allow you to see the past ordered products so that you can easily make a purchase of the same item again.
  
  There is an option to auto-subscribe, which will provide you with 20% off of orders. You can check more detail about the subscription option here: https://www.japanesegreenteain.com/collections/japanese-green-tea-subscription

• Do I need to create an account order form you?
  No. You can check out as a guest by providing your name and shipping address. You are not required to create an account to order.  

• How do I add a discount code? I cannot find where to enter the discount code.
  You can enter your coupon code at the checkout page.
  If you cannot find it, don't worry, just email us with your order number and coupon code at Info@JapaneseGreenTeaIn.com and we will refund you the discount.

• Are there late fees?
  No, there are no late fees if you miss a scheduled payment.

• What is the option to pay in installments?
  When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase
  
  Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
• What if I make a return on a purchase made through Installments?
  If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

  - A smaller payment balance on the final payment.

  - Less future payments on the remaining loan balance.

  If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

• Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
  The installments option on Shop Pay is available on debit and credit cards.

Subscription Program FAQ 

Green Tea Club Rewards Program

About Green Tea

• Can I order a sample of tea?
  Yes! Each product offering a sample allows you to select a size.  Simply select sample under the size option and checkout as usual.  Our cart gets updated accordingly after selecting the option.  
  
  
  
  

• What is so special about your green tea? 
  Our green tea is the best-selling Japanese green tea in Japan online. The reason is simple: it tastes good, and most of our customers are repeat customers who come back for more.
  
  Our tea is grown using the Chagusaba method. The Chagusaba Method is a traditional green tea farming method used for centuries in areas where plants such as the Japanese silver grass are cut and used as organic fertilizer between autumn and winter. Plants are cut into small pieces and are carefully placed on the ground of the farmland. This increases the temperature and moisture of dirt, which fertilizes the soil better. Japanese silver grass also contains many silicic acids, which is excellent for making the dirt richer. This process is highly labor-intensive, but the tradition has been followed for centuries in the area to create the best green tea.Read more about Chagusaba Method on our blog.
  
  

• Is It Vegan?
  Yes. All our products are 100% Vegan and 100% natural. No artificial flavors are added. 

• Is it Made in Japan?
  Yes. All our products are 100% made in Japan. Within Japan, our tea farms are located in the area that is known for the best green tea production in Japan, Shizuoka by Mt. Fuji. Please see About Us Page for more information.
  
  
  
  
  
  

• Is it Gluten Free? 
  Yes. All our products are Gluten free.

• Is it GMO-Free? 
  Yes. All our products are GMO free and cruelty-free.

• What is the cultivar of your tea? 
  All our green tea are Yabukita  (やぶきた) cultivar except for Benifuuki which is Benifuuki cultivar. 

• Is there nutritional information regarding tea?  
  When you go to the specific product you are interested in, you will see the Nutritional facts tab with the detailed table, and there you can see all that information. 
  
  
  
  

• Are your tea blended, meaning blended with tea leaves from different plantations/cultivars, or do most come from a single plantation?
  None of our Japanese green tea is blended. They all come from our farm in Shizuoka and single cultivar (Yabukita or Benifuki for Benifuki products). 

• Does your matcha have any filler?
  Absolutely not. Our matcha is 100% pure matcha and no filler is used.

• How to brew Japanese green tea?
  Brewing Japanese green tea can be simple, but there are number of tricks to make the tea tastier. Please see How to Brew Tasty Japanese Green Tea - Art of brewing Japanese Green Tea for more information.
  
  
  
  
  

• I would like to try green tea. Which tea do you recommend?
  We have created a video and blog post about this. Please click here or the image below.
  
  
  
  
  The world of Japanese green tea is vast and wonderful, but it is sometimes confusing with all the terms used. For this reason, we have created a Glossary of Japanese Green Tea with a chart so that you can decide which one would be best for you. Please refer to Glossary of Japanese Green Tea for more information.
  
  If you are new to green tea, we usually recommend Nozomi, which is very popular as it tastes similar to widely known gyokuro tea but without a high price tag.
  
  If you want to use it for baking and cooking, powdered form matcha is excellent. You can make latte, smoothie or simply add to ice cream!
  
  If you are looking for diet tea, consider our award-winning diet pu-erh tea.  This has natural diet elements that are much higher than other types of tea.
  
  If you have hay fever or allergies, benifuuki green tea has natural elements which block histamines and alleviate the uncomfortable symptoms of seasonal allergies, hives, and eczema.  
  
  If you want cold green tea, try our Gokuzyo Aracha Teabag. Here is an article about how you can coldbrew Japanese green tea. 
  
  If you like the aroma of green tea, you would love our Aracha (Crude Tea), which has the wild aroma of green tea which tea farmers have consumed for centuries. 
  
  If you want low caffeine tea or if you want to drink tea at night, you will want to try our low caffeine Hojicha.
  
  If you want the best of the best, no other tea can beat Issaku Premium.  (limited quantity available).
  
  We have created a whole article about how to select Japanese green tea. Please click here or click on the image below to read more about this. 
  
  
  
  

• How to brew Japanese green tea?
  Brewing Japanese green tea can be simple, but there are several tricks to make the tea tastier. Please see How to Brew Tasty Japanese Green Tea - Art of brewing Japanese Green Tea for more information.
  
  
  
  
  

• What tea is the best to lose weight/mix in with smoothies? I saw you have a specific tea for weight loss, but it is tea leaves, and in bags, so I did not think that would work. Do you have any recommendations?
  For losing weight with a smoothie, I still suggest using Diet Puerh Tea.
  Since this is not a powder form, you would want to steep them first and mix them in a smoothie.
  You can follow my following article under “loose leaf tea,” which show you how to do this step: How to make Green Tea Smoothie
  
  The other option is our matcha. Not as much as the diet tea above, matcha does have chemical properties for losing weight. You can find it here: Premium Matcha
  
  

• Can you tell me if any Japanese teas are made from all of the Camellia Sinensis leaves, not just the tips?
  Yes, we have Aracha, which not only consists of tips of the tea leaf but the entire tea component. Please read more about Aracha here.

• I've heard that green tea is good for health. Is it true?
  Yes, it is. Since Japanese green tea is processed less than other types of tea, the health effects are known to be greater than different types of tea.  Please check our Japanese Green Tea and Health blog for all health-related articles related to Japanese Green Tea. 
  
  

• Do you have any decaffeinated or low-caffeine tea?
  Although we do not have decaffeinated tea, our hojicha is very popular as it is significantly less caffeine. This hojicha is enjoyed by the elderly and kids in Japan as the tea has minimal caffeine. It is also safe for a pregnant woman to drink this tea.  Click here to see our hojicha.
  
  Please also check out our detailed blog post about hojicha tea here.
  
  
  
  

• What about the Expiration Date?
  We get all our freshly picked green tea from Japan every week. Most of our products have an expiration date of 1 year from manufacturing, so you will have enough time to enjoy your green tea! The date of Manufacturing and expiration are printed on each package.

• How long is the tea good once opened?
  The tea is good for one year from manufacturing, even after you open the package.  However, we strongly encourage you to seal the tea in an air tight container, such as multiple zip lock bags and store it in a dark, cool place or refrigerator for retaining good taste.  Tea absorbs other odors quickly; therefore, please ensure your package is air-tight.  We also recommend Airscape, which is popular among coffee drinkers and works very well with tea as well. Here is a link to get Airscape products from Amazon.
  
  We have written an article for the best practice to store matcha and green tea.  Please refer to the article for more detail. 

• What is the best way to store green tea?
  We suggest tea be refrigerated but not frozen. If you decide to refrigerate, please make sure that you isolate the tea from other food by putting it in an air-tight canister or using multiple layers of zip lock bags. Tea absorbs odors quickly, and the last thing you want is to have your tea absorb other food odors.   We also recommend Airscape which is popular among coffee drinkers and works very well with tea as well. Here is a link to get Airscape products from Amazon.
  
  We have written an article for the best practice to store matcha and green tea.  Please refer to the article for more detail. 
  
  
  
  

• I've heard that Matcha can be eaten after years of production. 
  We do not offer aged matcha.
  
  All our matcha products are freshly cropped and packaged with an expiration date of 1 year from manufacturing.
  
  Some companies indeed offer aged matcha; however, the environment to age tea has to be controlled and maintained carefully to retain the quality without the spread of bacteria for the facility aging matcha; we do not sell such kind of matcha, and we do not recommend eating old matcha which is not controlled properly. 
  
  
• What is the best water to use for Green Tea?
  Green tea is best prepared with soft water with fewer minerals. If you have a water softener filter system, use the water filtered by the softener. If you use bottled water, try avoiding ones with "Added Minerals," as they tend to break the tea flavor. If you have access to Evian, it will taste better as Evian is known for soft water.   We have written a comprehensive guide about Green Tea and Water. Click here to read the article. 

• I am worried about radioactive materials in products made in Japan. 
  Our tea is 100% safe from radioactive materials. Here is a link to an official test result of radioactive material, and it indicates that there are no radioactive elements found in our tea. (This is a link to an English Translation of the Report.)  Please note that this test was conducted in 2012, one year after the Fukushima accident in March of 2011. Even after many years of the incident, we keep testing and ensuring that no harmful materials are in our tea. 
  

• I'd like to know the different ways in which I can take green tea. Is it good with honey, or should I just drink it plain?
  In Japan, people usually consume green tea plain without adding sugar or honey.  However, in other countries such as in US and India, it is common to drink with honey which does go very well. We have compiled some green tea recipes such as Sparkling Tea with lemon and fruit tea.  Sign up to our newsletter to get the recipe for free. We also have an extensive article on how to make a Japanese Green Tea Smoothie which might be of interest to you. 
  We also have an entire blog dedicated to alternative ways to enjoy Japanese Green Tea.  Please see our blog here.

• Is it really the best-selling Japanese Green Tea Online in Japan? 
  Yes, it is in 2016 and 2017. Japanese green tea produced by Arahataen was the best-selling tea by volume on Rakuten online market, which is the largest e-commerce site in Japan. 

• What material does your tea bag product use? 
  We use a pyramid tea sachet bag made out of premium quality nonwoven fabric to allow the tea to open up fully to get the best aroma and taste out of tea.  In addition, it is biodegradable and environmentally friendly. Read more about soilon nonwoven fabric we use for our tea bag here.

• Why should I buy from JapaneseGreenTeaIn.com?
  Please see Why Buy from JapaneseGreenTeaIn.com article.
  
  

Others

• Do you do wholesale?
  Japanese Green Tea Co. provides wholesale of quality Japanese green tea to various Japanese Restaurants, Spas, and Grommet Shops throughout the USA. If you are interested in our wholesale service, please contact us from wholesale contact page. 

• Do you sell on Amazon?
  Yes, we have started to sell some items on Amazon Prime. Click here to go to Amazon Page. 

• I bought your product on Amazon. How can I submit a review?
  Thank you very much. : ) Please click here for the instruction on the Amazon page.

• What is the relationship between www.japanesegreentea.org and www.japanesegreenteain.com?
  We hold both of the domains and they are the same company.

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