FAQ - JapaneseGreenTeaIn.com (Frequently Asked Questions)
Shipping and Returns
How much do you charge for shipping?
We use USPS and following are the rates for shipping. The shipping price is flat rate per order. All shipping comes with free insurance through USPS.
- Economical Flat Rate USPS First Class Shipping (2-5 Days): $2.99 per order
- USPS Priority 2-Day Shipping with Tracking: $8.00 per order
Order $60+ : Free 2-Day USPS Shipping with Tracking ($8.00 value)
- USPS Express Next Day Shipping with Tracking: $29.99 per order
- Canadian Customer - USPS International Priority Shipping with Tracking (6-10 Days): US$29.99 per order
Do you ship anywhere in USA?
Yes. We ship anywhere in USA including Hawaii and Alaska.
Do you Ship to Canada?
Yes, now we offer shipping to Canada. We use USPS International Priority Shipping with Tracking (6-10 Days). Shipping charge is flat rate of US$29.99 per order. Green Tea products are duty free to import into Canada and is exempt of GST; therefore, you do not expect to pay additional import duty on orders from us.
Do you ship internationally outside USA?
Currently we accept order from USA, Canada and India. For Indian customer, please visit our Indian site. If you are from outside of USA or India, please contact info@JapaneseGreenTeaIn.com.
How long does it take to get my green tea after ordering?
We ship same day!
Orders placed by noon MT (2pm Eastern / 11am Pacific) will be shipped from our warehouse daily Monday-Friday, after payment is verified.
Unlike other online shops where they ship from Japan, our green tea is shipped from Japan to USA on weekly basis to our warehouse in Washington so that we can ship fresh green tea to you quickly from Washington using USPS Priority Mail. With processing, you receive your order within one week of ordering.
Do I need to pay for sales tax?
No. Unless you live in the state of Washington you do not need to pay for the sales tax.
Do I need to pay for import tax?
No. Unlike other online sites selling from outside USA, we take care of all custom taxes and import duties so that you do not have to worry about any of it. We ship items from our warehouse in Washington after all import legality is done in bulk through weekly shipment so that you don't have to worry about import tax and other custom duties like other web sites.
What payment method do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diner’s Club. We also accept PayPal, Amazon payment and Apple Pay.
How secure is your shopping cart?
Our shopping cart is provided by Shopify Inc. with maximum security feature including Level 1 PCI CSS Compliant Secure Provider, Visa's Global Compliant Provider List and Master Card's SDP List.
Can I cancel my order?
We understand that we all change our mind sometimes. You can cancel your order within 48 hours of the purchase at no cost. We will simply refund you the full amount. After 48 hours, cancellation is subject to a US$10 administration fee whether the item has been shipped or not. If your order is already shipped, you (the buyer) will also be responsible for return shipping charges. Refund will be credited to your credit card which you originally used to placed the order. Please contact us at Returns@JapaneseGreenTeaIn.com.
How Do I Spend Points?
You can spend your points by click on the points tab while logged into your customer account. Under the Reward section, you can click Redeem next to the reward you want to claim it!
What are Birthday Points?
Every year on your birthday, we'll give you bonus birthday points, just for being you!
How much does it cost to join?
Our loyalty program is totally free! We do it to say "thank you" to our awesome customers!
Is there a limit to how many order points I can get?
Of course not! We want to reward your loyal orders!
Do points expire?
Points never expires!
About Green Tea
Is It Vegetarian?
Yes. All our products are 100% Vegetarian and 100% natural. No artificial flavor is added.
Is it Made in Japan?
Yes. All our products are 100% made in Japan. Within Japan, our tea farms are located in the area where it is known for the best green tea production in Japan, Shizuoka by Mt. Fuji. Please see About Us Page for more information.
Is it Gluten Free?
Yes. All our products are Gluten Free.
Is it GMO Free?
Yes. All our products are GMO Free and Cruelty-Free.
How to brew Japanese green tea?
Brewing Japanese green tea can be simple, but there are number of tricks to make the tea tastier. Please see How to Brew Tasty Japanese Green Tea - Art of brewing Japanese Green Tea for more information.
I would like to try green tea. Which tea do you recommend?
World of Japanese Green Tea is very wide and wonderful, but it is sometimes confusing with all the terms used. For the reason, we have created a Glossary of Japanese Green Tea with a chart so that you can decide which one would be best for you. Please refer to Glossary of Japanese Green Tea for more information.
Does your green tea have tulsi in it?
No, but you are welcome to add tulsi in our high quality green tea. We understand that in India people put tulsi in green tea, but we wish to deliver the highest quality of Japanese Green Tea in the purest form possible. In Japan, tulsi is not being put in green tea, and Japan does not harvest tulsi in general; therefore we do not put tulsi, but please enjoy the tea by adding tulsi yourself if that is what you enjoy. In fact, we know that our fresh and high quality green tea does go very well with aroma and flavor of tulsi!
I've heard that Green Tea is good for health. Is it true?
Yes it is. Since Japanese Green Tea is processed less than other type of tea, the health effects are known to be greater than other types of tea. Please check our Japanese Green Tea and Health blog for all health related articles related to Japanese Green Tea.
What about Expiration Date?
We get all our freshly picked green tea from Japan on weekly basis. All our tea are packed in nitrogen-flushed package for longer shelf life. Most of our products have expiration date of 1 year from manufacturing, so you will have enough time to enjoy your green tea! Date of Manufacturing and expiration are printed on each package.
What is the best water to use for Green Tea?
Green Tea is best prepared with soft water with less mineral. If you have water softener filter system, use the water filtered by softener. If you use bottled water, try avoiding ones with "Added Mineral" as it tends to break the tea flavor. If you have access to Evian, it would give better taste as Evian is known for soft water.
I am worried about radioactive material in products made in Japan.
Our tea is 100% safe from radioactive material. Here is a link to an official test result of radioactive material and it indicates that there are no radioactive elements found in our tea. (This is a link to brief English Translation of the Report.) Please note that this test was conducted in 2012 which is one year after Fukushima accident in March of 2011. Even after 6 years from incident, we keep testing and ensuring that no any harmful materials are in our tea.
I'd like to know the different ways in which I can take green tea...is it good with honey, or should I just drink it plain...
In Japan, people usually consume green tea plain without adding sugar or honey. However, in other countries such as in US and India, it is common to drink with honey which does go very well. We have compiled some green tea recipe such as Sparkling Tea with lemon and Fruit Tea. Sign up to our newsletter to get the recipe for free. We also have an extensive article of how to make Japanese Green Tea Smoothie which might be of interest to you.
Do you do wholesale?
JapaneseGreenTeaIn takes pride in providing wholesale of quality Japanese Green Tea to various Japanese Restaurants, Spa and Grommet Shops throughout USA. If you are interested in our wholesale service, please contact us from wholesale contact page.