Gift Card
FAQ (General Questions)
Shipping and Returns
How do you ship green tea?
Why is your shipping fee so low?
Click on image below to visualize why
What payment method do you accept?
Subscription Program
How does my subscription work?
Green Tea Club Rewards Program
How can I access my account? How can I see how many points I have?
You can click on the "Login" on the top-right header, or simply click here
To view your Reward Points, click the red button at the bottom right corner of the website.
When you click the button, it will open the reward widget where you can see how many points you have.
How Do I Spend Points?
About Green Tea
Can I order a sample of tea?
What is so special about your green tea?
Is your tea made in Japan?
What is the cultivar of your tea?
Is there nutritional information regarding tea?
I don’t know which tea to try first. Which tea do you recommend?
The world of Japanese green tea is vast and wonderful, but it is sometimes confusing with all the terms used. For this reason, we have created a Glossary of Japanese Green Tea with a chart so that you can decide which one would be best for you. Please refer to the Glossary of Japanese Green Tea for more information.
If you are new to green tea, we usually recommend Nozomi, which is very popular as it tastes similar to widely known Gyokuro Tea but without a high price tag.
If you want to use it for baking and cooking, powdered form matcha is excellent. You can make lattes, smoothies or simply add it to ice cream!
If you are looking for diet tea, consider our award-winning diet Pu-erh Tea. This has natural dieting elements that are much higher than other types of tea.
If you have hay fever or allergies, Benifuuki Green Tea has natural elements which block histamines and alleviate the uncomfortable symptoms of seasonal allergies, hives, and eczema.
If you want cold green tea, try our Gokuzyo Aracha Teabag. And here is an article about how you can cold brew Japanese green tea.
If you like the aroma of green tea, you would love our Aracha (Crude Tea), which has the wild aroma of green tea which tea farmers have consumed for centuries.
If you want low caffeine tea or if you want to drink tea at night, you will want to try our low caffeine Hojicha.
If you want the best of the best, no other tea can beat Issaku Premium. (limited quantity available).
We have created a whole article about how to select Japanese green tea. Please click here or click on the image below to read more about this.
What tea is the best to lose weight/mix in with smoothies? I saw you have a specific tea for weight loss, but it is tea leaves, and in bags, so I did not think that would work. Do you have any recommendations?
Can you tell me if any Japanese teas are made from all of the Camellia Sinensis leaves, not just the tips?
I'd like to know the different ways in which I can consume green tea. Is it good with honey, or should I just drink it plain?
Which tea goes well with milk?
Story of Japanese Green Tea Co
About Our Tea: The Best that Japan Can Offer
Like a fine wine, high-quality tea depends on more than pretty packaging. The leaves' age, growing conditions, and even soil fertility impact the final flavor. For us, how tea is grown and the way it’s processed is the secret to crafting a sweet, nutritious tea like no other.
We Strive for Sweeter Soil Cultivation with the Chagusaba Method
Chagusaba (茶草場) is an ancient farming method that relies on tending both man-made and natural grasslands to enhance soil fertility. This labor-intensive process takes thousands of man-hours every season, but tea farmers find it worthwhile for the crop quality it produces.
Practiced by Shizuoka farmers for centuries, grasses are grown throughout tea plantations in the summer months and later to be cut down to form an insulating layer to prevent the ground from freezing. Sugar cane and syrup are also added to the soil to enhance its sweetness.
By enriching, protecting, and revitalizing the soil beneath each tea tree, the chagusaba method sweetens the taste of each tea leave by keeping plant roots warm and well-nourished throughout the winter. As the mulch breaks down in the spring, it adds much-needed silicic aid to the base of each tree, enriching the soil and preventing roots from getting burned from too much nitrogen.
‘Dusty’ Tea is A Sign of High Quality, Really!
At first look, our deep steamed tea leaves appear broken down, even dusty. This is because the longer processing time breaks down the tea leaves, especially at their tips. This leads to powdery tea that many compare to ceremonial matcha in taste, texture, and nutrient levels.
Drinking tea leaves directly actually enhances the nutrition for your body. However, if you’re bothered by these fragments, a specially designed fukamushi teapot provides a finer mesh to filter them out.
Our Teas Contain Better Flavor with Deep Steaming Technology
After they are picked, steaming tea leaves is necessary to stop oxidation. Most green tea is steamed for 30 seconds before being rolled and dried, creating a brew that leaves you with a bitter taste.
In contrast, the sunny yet foggy conditions throughout the Shizuoka region where it grows creates a firmer tea leaf, which needs longer steaming to release the complex flavors contained within. This means that our tea undergoes ‘deep steaming’ (aka fukamushi method 深蒸し) for almost two minutes - four times longer than regular tea!
Only thick, sun-soaked leaves benefit from deep steaming. The proprietary steaming machine used for every batch was developed specifically for our tea after years of research and study. Today, it is the leader in streaming technology in Japan and the world.
Longer processing leads to a bolder flavor filled with the health-enhancing amino acid Theanine. Every cup provides a robust taste, smoother mouthfeel, and a subtle hint of sweetness, and far less astringency.
Shipping & Returns
Shipping and Returns
- Free Shipping store-wide today! (USPS First Class Shipping 2-5 days)
- Free Shipping for Canada, the UK, and Australia. Click here for more detail
- International Customer - USPS International Priority Shipping with Tracking (6-10 Days): US$29.99 per order
No Sales Tax
You pay no sales tax unless you live in the State of Washington. Even if you live in the State of Washington, tea (unprepared food) is not taxable.
We Ship Same Day!
Orders placed by 10 AM ET will be shipped from our warehouse daily Monday-Friday after payment is verified. Orders placed after 10 AM ET will be shipped the next day.
We use USPS for all our orders.
You can track packages from the USPS website or by clicking on the tracking number link on the confirmation email you receive.
We Ship Anywhere in the USA, Canada, the UK, and Australia
We ship anywhere in the USA (including Hawaii and Alaska), Canada, the UK, and Australia. Click here to see the detail.
For USA shipment, our fresh green teas are shipped directly from Japan to our warehouse in Washington on a weekly basis. We ship all our fresh green tea to you from our warehouse in Washington via USPS. This shipping approach allows us to reliably ship fresh green tea speedily to your door without any international shipping involved after you order.
For Canada, the UK, and Australia, we ship items to our warehouse in each country and ship to you within the country; therefore, you do not need to pay import duty like purchasing from other companies.
Click here to see the detail.
We Now Ship Our Products Internationally
Simply select your country when checking out, and our website will calculate the shipping price.
For most countries, the shipping price is a $29.99 flat rate per order. (This means that the more you order at once, the better deal for you.)
Unfortunately, the free shipping promotion does not apply to international orders.
The item will be shipped using USPS International Priority Shipping with Tracking. It usually takes between 6-10 days for most of the country.
For Indian customers, please visit our Indian site.
We have other alternatives to save you on shipping if you live outside the USA, Canada, or India. Please contact us from this link if you are outside the USA or Canada.
Free Insurance Included
All order comes with Free Insurance through USPS.
Shipping Charge on Subscription Order
Whichever shipping method you choose on the first order will be retained for all future orders. If you choose free shipping today, it will lock in the free shipping for all the time until you unsubscribe.
Order Confirmation
Immediately after you place an order on our website, you will receive an automated confirmation email. This indicates that your order has been registered in our secure system, and your credit card has been pre-authorized for the purchase. The system automatically notifies us so that we can start processing your order to be shipped. Our system tracks inventories in real time. On the rare occasion that the item is backordered or unavailable, we will reach out to you via email. If your items are available for shipment (within 5 business days), we will process the charge, and the order is submitted for shipment. If, for any reason, you do not receive the confirmation email, please contact us at Info@JapaneseGreenTeaIn.com
Damaged Goods
We do our best to ensure that you get your product in excellent shape, and it is our top priority that you are satisfied with your order every time. However, things do happen, and your item may be damaged during the delivery process. Please inspect the package immediately after the item arrives or when signing for delivery. If you notice any damage, please take a picture of the damaged material, and send the photos to Returns@JapaneseGreenTeaIn.com. We will make sure that you receive the replacement product as soon as possible.
Missing Goods
If you notice any missing or damaged items, please send us the information at Returns@JapaneseGreenTeaIn.com.
Cancellation & Returns:
We understand that we all change our minds sometimes. You can cancel your order within 48 hours of the purchase at no cost. We will simply refund you the full amount. After 48 hours, cancellation is subject to a $10 administration fee whether the item has been shipped or not. If your order is already shipped, you (the buyer) will also be responsible for return shipping charges. A refund will be credited to your credit card, which you originally used to place the order. Please contact us at Returns@JapaneseGreenTeaIn.com
30 Days Money Back Guarantee
We believe in a customer first policy. If you are not happy about our product or service, we will give you full refund, no strings attached. If you are not happy in any way, please email us at returns@JapaneseGreenTeaIn.com.
Our motto is to make you happy and healthy. We wish to become part of your life, and that you are a happier and healthier person than you were yesterday.
Price Guarantee Policy
We strive to be the best online retailer of Japanese Green Tea products in the USA. Our partnership with the best Japanese green tea farms in Japan allow us to acquire their products at reasonable cost, which we transfer to our customers in form of lower prices. We want our customers to get the best price every time.
If you find any other online store which sells the same item for a lower price within 6 months of the date of your purchase, please let us know, and we will be glad to match that price and refund you the difference. This is true for our store as well; if you find that our store is lowering the price on a product you purchased from us less than 6 months ago, we will refund you the difference. We want you to feel confidence that you are getting the best price.
To request your partial refund, simply email us a link of the product whose price has been lowered and your order ID. We will process your request and credit your credit card accordingly.
Our 100% Price Guarantee has some limitations:
- Our Price Match Guarantee is applicable only to the item you purchased from our store. Additionally, the purchase must be completed before you can request the price match.
- Promotions such as coupon, rebate, and buy-one-get-one-free offers are not eligible.
- The item must be in stock on the competitor's site.
- The competitor site must be an online retailer without a physical retail location.
- We do not offer price-match against discounters and auction sites such as eBay, Overstock etc.
- The competitor site must be an authorized retailer for the item in question.
- The Price Match Guarantee includes the retail price of the item and the shipping cost. It does not include sales tax.
Sometimes the best gift is a choice. With the amount of tea out there, sometimes it's easier to let someone else make the decision. Our gift cards are a personalized passport to our products.
In covering the amounts of USD$50, and USD$100, we want to give you the confidence in ensuring your recipient can experience our teas and/or tea paraphernalia.
Our gift cards are emailed and contain redemption instructions upon checkout. Please note that the prices are final and contain no additional fees. Our gift cards cover the amounts of USD$50, and USD$100.