We believe in customer-first policy. If you are not happy about our product or service, we give you full refund, no string attached. If you are in any way not happy, please email us at returns@JapaneseGreenTeaIn.com.
Our motto is to make you happy and healthy. We wish to become part of your life to be happier and healthier person than who you were yesterday.
Price Guarantee Policy
We strive to be the best online retailer of Japanese Green Tea products in USA. Our partnership with the best Japanese Green Tea Farms in Japan allow us to acquire their products at reasonable costs, which we transfer to our customers in form of lower prices. We want our customers to get the best price on any of the products they purchase.
If you find any other online store which sells the same item for a lower price within 6 months of the date of your purchase, please let us know and we will be glad to match that price and refund you the difference. This is true for our store as well; if you find that our store is lowering the price on a product you purchased from us less than 6 months ago, we will refund you the difference. We want you to feel confidence that you are getting the best price on all of the products in our store.
To request your partial refund, simply email us a link of the product whose price has been lowered and your order ID. We will process your request and credit your credit card accordingly.
Our 100% Price Guarantee has some limitations:
- Our Price Match Guarantee is applicable only to the item you purchased from our store. The purchase must be completed before you can request the price match.
- Promotions such as coupon, rebate and buy one, get one free offers are not eligible.
- The item must be in stock on the competitor site.
- The competitor site must be online retailer and do not have a retail location.
- We do not offer price-match against discounters and auction sites such as eBay, overstock etc.
- The competitor site must be an authorized retailer for the item in question.
- The Price Match Guarantee includes the retail price of the item and the shipping cost. It does not include sales tax.