Shipping and Return Policies

  • Free Shipping store-wide today!  (No code necessary)
    -
  • Economical Flat Rate USPS First Class Shipping (2-5 Days): $2.99 per order 
  • USPS Priority 2-Day Shipping with Tracking : $8.00 per order
  • Order $60+ : Free 2-Day USPS Priority Shipping with Tracking ($8.00 value)
  • USPS Express Next Day Shipping with Tracking: $29.99 per order
  • Canadian Customer - USPS International Priority Shipping with Tracking (6-10 Days): US$29.99 per order

USPSUSPS

No Sales Tax

You pay no sales tax unless you live in the State of Washington. 

We Ship Same Day!

Orders placed by noon MT (2pm Eastern / 11am Pacific) will be shipped from our warehouse daily Monday-Friday, after payment is verified. 

We use USPS and all our orders.

You can track package from USPS website or conveniently from the footer of our website by entering your tacking code.  

We Ship to Anywhere in USA and Canada

We ship anywhere in USA including Hawaii and Alaska and Canada.

Our fresh green teas are shipped directly from Japan to our warehouse in Washington on weekly basis. We ship all our fresh green tea to you from our warehouse in Washington via USPS. This shipping approach allow us to reliably ship fresh green tea speedily to your door without any international shipping involved after you order. 

Free Insurance Included

All order comes with Free Insurance through USPS. 

Order Confirmation:

Immediately after you place an order in our website, you will receive an automated confirmation email. This indicates that your order has been registered in our secure system and your credit card has been pre-authorized for the purchase. The system automatically notifies us so that we can start processing your order to be shipped. Our system tracks inventories in real-time. In the rare occasion that the item is back-ordered or unavailable, we will reach out to you via email. If your items are available for shipment (within 5 business days) we will process the charge and the order is submitted for shipment.

If for any reason you do not receive the confirmation email, please contact us at Info@JapaneseGreenTeaIn.com

Damaged Goods:

We do our best to ensure that you get your product in excellent shapes, and it is our top priority that you are satisfied with each order. However, things do happen, and your item may be damaged during the delivery process. Please inspect the package immediately after the item arrives or when signing for delivery. If you notice any damage, please take picture of the damaged material and send us photos to Returns@JapaneseGreenTeaIn.com. We will make sure that you receive the replacement part as soon as possible.

Missing Goods:

If you notice any missing or damaged items, please send us the information at Returns@JapaneseGreenTeaIn.com. 

Cancellations & Refunds:

We understand that we all change our mind sometimes. You can cancel your order within 48 hours of the purchase at no cost. We will simply refund you the full amount. After 48 hours, cancellation is subject to a $10 administration fee whether the item has been shipped or not. If your order is already shipped, you (the buyer) will also be responsible for return shipping charges. Refund will be credited to your credit card which you originally used to placed the order. Please contact us at Returns@JapaneseGreenTeaIn.com 

Steeping Guide

Steeping Guide - Hot

  1. Dissolve 2 teaspoon of powder into 8 Oz of hot water. We recommend about 175°F for most common green tea.

    Please note that our product page has different recommended temperature based on type of tea between 175°F- 185°F; however, 175°F can be the most common and standard temperature that would work for any type of our green tea.

    Steeping Guide on JapaneseGreenTeaIn.com

  2. Wait for 60-120 seconds  (Please follow steeping guide on the product for specific time based on type of tea.)

  3. Use mesh strainer to filter out the green tea leave and serve hot

Steeping Guide - Cold

  1. Dissolve 3-4 teaspoon of powder into 30 Oz of cold water.  For best result, use filtered water, bottled water. Alternatively, you can boil water and let it cool down until room temperature. 

  2. Keep in refrigerator for 3 hours or more. Key point is to use longer time to disolve. This way, sweetness increases, and it does not break down theanine and vitamine C.  For best result, let it sit for overnight. 

  3. Stair the water first, then use mesh strainer to filter out the green tea leave and serve cold.