You pay no sales tax unless you live in the State of Washington. Even you live in the State of Washington, tea (unprepared food) is not taxable.
Orders placed by noon MT (2pm Eastern / 11am Pacific) will be shipped from our warehouse daily Monday-Friday, after payment is verified.
We use USPS for all our orders.
You can track package from the USPS website or by clicking on the tracking number link on confirmation email you receive.
We ship anywhere in the USA and Canada, including Hawaii and Alaska.
Our fresh green teas are shipped directly from Japan to our warehouse in Washington on a weekly basis. We ship all our fresh green tea to you from our warehouse in Washington via USPS. This shipping approach allows us to reliably ship fresh green tea speedily to your door without any international shipping involved after you order.
All order comes with Free Insurance through USPS.
Immediately after you place an order on our website, you will receive an automated confirmation email. This indicates that your order has been registered in our secure system and your credit card has been pre-authorized for the purchase. The system automatically notifies us so that we can start processing your order to be shipped. Our system tracks inventories in real-time. In the rare occasion that the item is back-ordered or unavailable, we will reach out to you via email. If your items are available for shipment (within 5 business days), we will process the charge, and the order is submitted for shipment.
If for any reason you do not receive the confirmation email, please contact us at Info@JapaneseGreenTeaIn.com
We do our best to ensure that you get your product in excellent shape, and it is our top priority that you are satisfied with your order, every time. However, things do happen, and your item may be damaged during the delivery process. Please inspect the package immediately after the item arrives or when signing for delivery. If you notice any damage, please take a picture of the damaged material and send the photos to Returns@JapaneseGreenTeaIn.com. We will make sure that you receive the replacement product as soon as possible.
If you notice any missing or damaged items, please send us the information at Returns@JapaneseGreenTeaIn.com.
We understand that we all change our mind sometimes. You can cancel your order within 48 hours of the purchase at no cost. We will simply refund you the full amount. After 48 hours, cancellation is subject to a $10 administration fee whether the item has been shipped or not. If your order is already shipped, you (the buyer) will also be responsible for return shipping charges. Refund will be credited to your credit card which you originally used to placed the order. Please contact us at Returns@JapaneseGreenTeaIn.com